FAQ

 

Q : What will you enjoy at our web ?
CICHIC is an online fashion clothes retailer, offering a complete line of the latest fashion clothes for all fashionistas .
We are supported through an etwork of fans from the hottest sites, like youtube.com, facebook.com,twitter.com, pinterest.com.
Our customers do love our fashion, but they also enjoy our customer focused policies,
such as free shipping worldwide, and a generous return policy (within 60 days of shipping.)

Q : Any store locations?
A : We just do the business on line.

Q : How can I place an order?
A : At our store, ordering is easy and simple.Just follow some steps you will get what you want.For more details you can refer to this link : http://www.cichic.com/how-to-order.html .

Q : How can I do the payment?
A : There are 4 different ways you can choose to pay at our website.
1.Credit Card (VISA & MasterCard) 
2.PayPal
3.Western Union
4.Wire Transfer
More ways you can find follow this link : http://www.cichic.com/how-to-pay.html .

Q : Will I have to pay sales tax?
A : We will send out your parcel as a "gift" and mark the value in low, but we can't promise no sales tax.

Q : How can I choose my size?
A : For every item we offer an size chart or specific size description, pls find the link :
How To Measure .
Please measure carefully before your buying.

Q : How can I know my order status?
A : Please login in to check at "MY ORDERS" line. We will update order’s information in time.
 
Q : Can I exchange my item, size or shipping address?
A : Yes you can. Please inform us before your order is shipped. Please note we can't do the exchange after we ship your order.

Q : How fast can i get my order?
A : Delivery time depends on shipping ways. But you can find more follow this link : http://www.cichic.com/shipping-info.html

Q : Why the color of received clothing is not exactly the same as what I saw online?
A : Please understand that camera's perspective and the extent of lighting may cause a little color difference. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. According to our compensation system,we will give you promotion code for the future purchase.

Q : Can I return my item?
A : Please read return policy here  : http://www.cichic.com/return-policy.html
If you are not satisfied with your order and want to return them back please contact our customer service first.You can return for a full refund within 60 days from the shipping date of purchase. But you need to pay for the return shipping fee.

Q : How to contact you?
A : For your order&questions please contact this email :        service@cichic.com
      For cooperation please contact this email :                marketing@cichic.com