Receiving time = Processing time +Shipping time
Receiving time: Time needed for your order to be received successfully since you made the order
Processing Time: Around 5-7 Working Days
Processing Time refers the time needed for the preparation of order item(s) before shipping.
Shipping Time: Around 3-15 Working Days
Air mail: Free Shipping , Shipping time: 10-15 days.
Standard: EMS, 5-10 Days, US$7.
Expedited: DHL or UPS, 3-5 Days, US$15
More detail click : Delivery Details
Cichic.com on line shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your dress size carefully before buying (a size measurement will be show beside each items).
1. Exchange: Within 30 days you can exchange a new one after we authorized.
2. Return: Within 30 days you can return your order after we authorized.
3. Refund: If you are not satisfied with our items you can contact our service to get compensation due to quality problem within 3 days of receiving your order.
Return & Exchange instruction
If you are not satisfying about the product received from us, please contact our customer service as soon as possible. To maintain your own interests, we don't accept the returning of the goods you are not satisfied about without a Return Authorization. We are neither responsible for the refund nor taking over your dispute on the product if you return the goods without the Return Authorization even cause the missing of the package during the return. Also we will not responsible for your returned shipping fee. Please make sure the product is unused and send it back to us within 7 days of your receipt of product.
For quality problem shall refer to product blemish such as holes or serious discolored and craze on the product. It does not include any color, size aberration and material differentia from the buyer's imagination since we have noted all information beside each item. Also you can’t mark them as bad quality problem if you find the products are not beautiful enough.
For size problem is the item you received is not exactly correct at our website described and do not fit you then you can exchange to right size but can't cancel especially for one-size item since we have note the exactly size measurement beside them. One-side do means the item you have selected only have one size.
Atten: we can’t accept the exchange or canceling after your order has been sent out already.
The following information is required when you reflect the problem:
*The exactly item’s SKU number
*Image of defective beads if possible.
If you have any question regarding return policy, please feel free to contact us via email@example.com